FAQ

To obtain an e-pass for the next show it is necessary to register on our website. The online registration is available about 2 1/2 months before the event.

Exceptionally, the e-pass will be free for all visitors for the next show. It gives access to the event on February 7-8-9, 2023, in Paris-Nord Villepinte.

The e-pass is ordered individually (the same email address can only be used once for registration). Each visitor must identify himself personally (or activate his own Première Vision account) to order his e-pass, for authentication reasons of the indicated email address.

Need to know more? Many other sections should help you reply to your questions.

You cannot find any reply to your question? Our teams are at your disposal. There is a dedicated Première Vision office in your country/geographical area. Contact them from the list to find your referral contact.

Didn’t receive a code?

• Please check your spam folder or  try again to enter your e-mail address
• If you have made the attempt several times, the system may have blocked your requests, please try again in a few hours.

• If it is not in your junk mail folder, it may be that your company’s firewall is blocking the reception. In this case, contact us at the following email address hello@premierevision.com

The code is incorrect

First of all, did you see that you can use your LinkedIn, Facebook or Google profile to connect? Sometimes it’s easier.

• Each code has a validity period of 24 hours, once this time has elapsed, you must request a new code. try again to enter your e-mail address
• /!\ Each code is unique – a new code received cancels and replaces the previous one /!\
• Enter the code with your keyboard (do not copy and paste)

If the problem persists, if you see an error message on your window (and send us a screenshot), please inform us…

Is it because you can’t enter your company details?

If you can’t find your company information, you can always add them manually, doing the following for each step:

• Start entering information, either the postal code/city, the company or the address
• If you can’t find it, select from the list the available black button indicating:
• “No result ? Enter manually”.

Fill in your information manually in each field

You want to register for one of our events? Do you want to access our marketplace? To do so, you need to connect to the Première Vision environment.

The default mode of connection to access your personal space is to enter an email address + a temporary code received at the email address you entered. You can also choose another identification mode among 4 other choices: your email + a password or the association of your Google, LinkedIn or Facebook accounts.

If you use the email address + code method

• Enter your email address
• Enter the temporary code (using the keyboard, without copying and pasting) sent to the email address provided: validity period = 24 hours

This code authenticates the validity of your email address (don’t forget to check your junk mail!)

In case of non-receipt of the code or display of an error message when entering, see the section “I did not receive a code/the code does not work”.

/!\ each code is unique and temporary; the request for a new code cancels and replaces the previous one /!\

If it is your first connection:

• Enter your personal information (including at least one phone number – which must be validated for accuracy), then your business information: company + address.

At each step, and without any result during the input (in case a suggestion of results is proposed), the manual input is still possible by clicking on the black button “No result ? enter manually”.)

• Finish by validating the General Terms of Use.

If you choose the email + password method

• Enter your email address
• Fill in your password (we advise you to memorize it, via your internet browser).

If you do not know it or have forgotten it, click on the box to generate a new one (a reset link will be sent to your email address).

You are now logged in and have access to all the contents of the site.

If this is your first connection, a few intermediate steps:

Enter the temporary code (using the keyboard, without copying and pasting) sent to the email address you entered: validity period = 24 hours

This code allows you to authenticate the validity of your email address (don’t forget to check your junk mail!)

In case of non-reception of the code or display of an error message when entering, see the section “I did not receive a code/the code does not work”.

/!\ each code is unique and temporary; the request for a new code cancels and replaces the previous one /!\

• Create your password (minimum 8 characters, including 1 letter and 1 number)
• Enter your personal information and select your company from the list of predefined suggestions. If you cannot find your company, you can enter it manually.
• Finish by validating the General Terms of Use

You are now logged in and have access to all the contents of the site.

The e-pass is to be ordered individually (the same e-mail address can only be used once). Each visitor has to log in personally (activate his/her own Première Vision account) to order an e-pass, for authentication reasons of the entered email address.